AutoZone · Enterprise Retail
Onboarding vendors to AutoZone’s new data-management platform with targeted in-app guidance.
Platform
Whatfix + AutoZone MDMCenter (vendor web app)
Work Done
UX research & in-app walkthrough design
Overview
I was given the opportunity to help onboarding vendors to AutoZone’s new data management software.
Vendors use this web app for uploading their data and images. After making several assumptions I set up group and individual interviews with select vendors to get feedback. They were able to point out pain points they were having in the new tool for me.
Using that info I was able to create targeted walk throughs using Whatfix, our enterprise in-app learning tool, to walk new users through difficult tasks and give veteran users a tool to refresh their memory.
